FAQ

SHIPPING:

What kinds of postage do you offer?

Pop over to our SHIPPING section for all the shipping information you will need.

Do you offer free postage?

We happily provide free standard postage within Australia for all orders above $70. Or you can upgrade this to express shipping for an additional $3 (this is for orders over $70 only)

It’s unlikely that I’ll be home when my parcel is due to arrive. What do I do?

All our orders are sent without requiring a signature on delivery. Once items are posted, they are the responsibility of Australia Post and Sendle couriers. They will leave your item in a safe place. 

My parcel hasn’t arrived yet. How far away is it?

Once your order has been posted you will receive tracking details via an email notification. These will show the status of your order and anticipated delivery arrival dates. If you require further clarification, we recommend contacting Australia Post or Sendle directly.

Do you offer click and collect?

At this stage we do not, but hoping to be able to offer this to local Melbournians in the future.

RETURNS & EXCHANGES

How do I return an item?

Pop over to our RETURNS section for all the information you will need to organise a return.

Do you offer refunds?

We offer refunds on full priced orders that have been returned to us in original, unworn condition with tags attached within 14 days of delivery. This excludes any orders paid using Afterpay. Please allow up to 5 business days from the date we receive the package for your refund to be cleared.

please note if you have paid with Afterpay and request a refund, your order will be refunded via store credit.

 

PAYMENT OPTIONS:

What payment types do you accept?

We happily accept payments via Visa, Mastercard, American Express, Paypal and Afterpay. All our payments are secure.

 

CREDIT NOTES & DISCOUNT CODES

Can I use multiple discount codes?

Discount codes are a girl’s best friend. You can happily use these as they suit however only one discount code can be used per transaction.

I signed up to your fantastic mailing list. What can I use the sneaky discount code on?

Hooray and thank you! The 10% off discount code you received at sign up is valid for your very first online purchase with The Tiny Emporium. Please note that this code is for full priced items only, and excludes sale items and gift vouchers.

How long is my credit note valid for?

Credit notes are valid for 6 months from the date of issue. They cannot be used in conjunction with discount codes and must be used in one transaction.

Why won't my discount code work?

Discount codes can be case sensitive so please ensure you are entering the code exactly as described. Check the expiry date also to make sure the discount code is valid. Discount codes must be used in one transaction.
If a discount code is available for a storewide sale, please take into account that the sale end time is AEST so discount codes will no longer work after this.

CONTACT

How do I get in touch with your team?

There’s lots of ways to touch base with The Tiny Emporium team. You can:

- send an email to hello@thetinyemporium.com.au (this will guarantee the quickest reply)

- send us a DM via Instagram @the.tiny.emporium

 We also love to see your little ones enjoying their goodies. Please feel free to share and tag us in your photos. @the.tiny.emporium

GIFT VOUCHERS:

Do you offer gift vouchers?

We sure do! The Tiny Emporium understands that some people can be a bit of a challenge to buy a gift for so why not let them choose themselves.

We offer electronic gift vouchers via our GIFT VOUCHERS page.

Please note discounts codes are not valid when purchasing gift vouchers.

Gift vouchers expire 12 months from the date of purchase.

Please note that discount codes cannot be used when purchasing a gift voucher. 

Why does my item appear different to the image on the website?

We attempt to describe the items and display colours, patterns and features of the items as best as possible. If you would like to see a particular feature of an item up close or at a different angle, please feel free to email us at hello@thetinyemporium.com.au and we will take some additional photos to send to you.

MAILING LIST:

Why am I getting your fantastic emails?

By purchasing from The Tiny Emporium, you are automatically added to our mailing list.

Our mailing list is only used to send the best emails about new arrivals, sale items, discounts and updates. We promise to never bombard you with emails and an unsubscribe option is available on every email sent.